Businesses are beginning to realize that without providing telephone etiquette training in corporate, many employees are offending or even angering customers on the phone. New hires are often presented with a guide for telephone etiquette and some may even have to go to professional telephone etiquette training. Proper phone etiquette is important at both a personal and professional level. Being polite on the telephone is just as important as when speaking with someone in person.
Telephone Etiquette Training
Talking on the telephone is no different than speaking with someone in person, but for some reason a piece of electronic equipment between the mouth and the ear tends to make people forget that there is such a thing as phone etiquette.
This is should be a prospective customer's number one call to action, e.g., requesting a quote or perusing your product catalog.